Ordering & Payment

Whether you want to change or cancel an order, learn about payment options or shopping internationally, ordering details are here.

Ordering

You cannot change or cancel your order after it’s been placed.

Having second thoughts? You can set up a return once your order has been delivered (excluding sale items).

Place an order for delivery to HK on www.lululemon.com.hk by selecting your products and completing our checkout process. You can check out as a guest, or you can create an account with us and save your address, payment methods and wish lists.



Absolutely! Contact our Guest Education Centre for a hand with online orders. Or, connect with us via Live Chat.


Yes. To ensure more equitable access to our products for our Guests, we have a Quantity Limit policy which is no more than 3 items in the same product style* (regardless of color and size) AND no more than 15 items in total in a single transaction per day for each Guest. 


* “Product Style” is equivalent to the naming of our lululemon products. E.g. Align™ High-Rise Pant 23" is a different product style to Align™ High-Rise Pant 25". ABC Classic-Fit 5 Pocket Pant 30" L Warpstreme is different product style to ABC Classic-Fit 5 Pocket Pant 32"L Warpstreme.


Subject to our Terms of Sale, we may not accept your order if your order exceed the Quantity Limit we set in place at the time of your order or we reasonably believe the order you made is for the purchase of commercial resale. 

Payment

Checkout in Hong Kong dollars: Acceptable payment methods include, but are not limited to, Visa, MasterCard, American Express, JCB, Apple Pay, PayPal, UnionPay, and the lululemon Gift Card. We also accept prepaid credit cards so long as the card has a billing address attached.


Checkout in Singapore dollars: We accept Visa, MasterCard, JCB, American Express, Paypal, UnionPay, and the lululemon Gift Card.

A pre-authorisation is placed onto your credit card when your order is placed, however we don’t process the payment until the order is ready to ship. Once your order is placed you will be sent an order confirmation email with your order number and details. We will then process and package your order. Once your order is sent for delivery, you will be charged and sent a delivery confirmation email. The pre-authorisation will drop in 7-10 business days.

It is possible you may be charged an international transaction fee by your bank if you're shopping outside of Hong Kong SAR - this charge comes directly from your bank except the below markets:


Macau / Taiwan / Singapore / Malaysia / Thailand


We're always working to improve our checkout experiences and hope that this work will reduce the impact and any costs of these charges in the future. If you have any inquiries or concerns regarding these fees, we recommend reaching out to your credit card issuer or bank directly.

For orders shipping to Hong Kong SAR and other locations, we will be using Hong Kong Dollars.


For orders shipping to Singapore, we will be using Singapore Dollars.


For orders shipping to Malaysia, we will be using Malaysian Ringgit.


For orders shipping to Thailand, we will be using Thai Baht.


For orders shipping to Taiwan, we will be using New Taiwan Dollars.

If you've got more questions, we've got answers. Our Guest Education Centre can help.